Returns & Exchanges
LOOKING TO SUBMIT A RETURN OR EXCHANGE?
This won't take long! Select your region below and have your shipping postcode and order number ready. You’ll find your order number in your Order Confirmation email or on the cute order card that was in your parcel.
Return Policy:
- Return within 30 days of delivery for a refund less $6.95 or return for free for an exchange or gift card.
- Shipping fees paid at time of purchase are non-refundable.
- Please contact us here prior to initiating a return if you have experienced an issue with an order. We will treat this with the highest of priority.
All products must be returned:
- Unworn
- Unwashed
- With all tags attached
- With hygiene stickers attached to swimwear & bodysuits
- In accordance with the items booked for return
Items not eligible for return:
- Items marked as Final Sale
- Cosmetics
- Earrings
- Undergarments
- Hosiery
- Beauty products
How To Return:
Include in the parcel all items that have been booked for return and a copy of the order number. Australian based customers are issued with a pre-paid return label via email once the return has been booked.
- Option 1 - Print the label, attach it to the parcel covering any previous shipping labels and drop it off at any Australia Post red box.
- Option 2 - Take the digital return label to an Australia Post Post Office for them to print and ship on your behalf.
Return Processing Time: Returns can take up 5-10 business days to reach our team. Once received, we aim to process returns within 1-2 business days, unless an instant exchange or instant refund has been selected. Please allow 2-5 business days for return processing during peak sales periods.
Unacceptable Conditions for Returns: We encourage you to try on items as you would in a store, but please avoid wearing them. Unfortunately, if returned items are damaged, worn, or in unsuitable condition, we cannot process a return. In such instances, we may need to return the items to you at your expense. This includes items that show:
- Signs of prolonged wear, including makeup, hair, fibres, dust, dirt, deodorant, perfume, scuffs, or markings
- Items sold as sets and are partially returned or returned with incorrect sizes
Policy Enforcement Notice: If we notice concerning patterns in your return behaviour, such as indications of wearing items before returning (wardrobing), purchasing and returning excessive quantities, or returning missing or non-Princess Polly items, we may deactivate your account and any associated accounts. If you believe there has been an error, please contact our Customer Experience team for assistance.
Return Policy:
- Return within 30 days of delivery for a free gift card return or less $7.95 AUD for a refund.
- Shipping fees paid at time of purchase are non-refundable.
- Please contact us here prior to initiating a return if you have experienced an issue with an order. We will treat this with the highest of priority.
All products must be returned:
- Unworn
- Unwashed
- With all tags attached
- With hygiene stickers attached to swimwear & bodysuits
- In accordance with the items booked for return
Items not eligible for return:
- Items marked as Final Sale
- Cosmetics
- Earrings
- Undergarments
- Hosiery
- Beauty products
How To Return:
Include in the parcel all items that have been booked for return and a copy of the order number. New Zealand based customers are issued with a pre-paid return label via email once the return has been booked.
- Option 1 - Print the label, attach it to the parcel covering any previous shipping labels and drop it off at any NZ Post drop box.
- Option 2 - Take the digital return label to an NZ Post Post Office for them to print and ship on your behalf.
Return Processing Time: Once shipped, we aim to process returns within 1-2 business days. Please allow 2-5 business days for return processing during peak sales periods.
Unacceptable Conditions for Returns: We encourage you to try on items as you would in a store, but please avoid wearing them. Unfortunately, if returned items are damaged, worn, or in unsuitable condition, we cannot process a return. In such instances, we may need to return the items to you at your expense. This includes items that show:
- Signs of prolonged wear, including makeup, hair, fibres, dust, dirt, deodorant, perfume, scuffs, or markings
- Items sold as sets and are partially returned or returned with incorrect sizes
Policy Enforcement Notice: If we notice concerning patterns in your return behaviour, such as indications of wearing items before returning (wardrobing), purchasing and returning excessive quantities, or returning missing or non-Princess Polly items, we may deactivate your account and any associated accounts. If you believe there has been an error, please contact our Customer Experience team for assistance.
Return Policy:
- Return within 30 days of delivery for a refund or gift card.
- Shipping fees, import duties & VAT paid at time of purchase are non-refundable.
- Please contact us here prior to initiating a return if you have experienced an issue with an order. We will treat this with the highest of priority.
All products must be returned:
- Unworn
- Unwashed
- With all tags attached
- With hygiene stickers attached to swimwear & bodysuits
- In accordance with the items booked for return
Items not eligible for return:
- Items marked as Final Sale
- Cosmetics
- Earrings
- Undergarments
- Hosiery
- Beauty products
How To Return:
Include in the parcel all items that have been booked for return and a copy of the order number. Asia based customers are required to cover their return postage with the Post Office. Our return address will be provided at the final stage of the return booking.
Return Processing Time: Once delivered to us, we aim to process returns within 1-2 business days. Please allow 2-5 business days for return processing during peak sales periods.
Unacceptable Conditions for Returns: We encourage you to try on items as you would in a store, but please avoid wearing them. Unfortunately, if returned items are damaged, worn, or in unsuitable condition, we cannot process a return. In such instances, we may need to return the items to you at your expense. This includes items that show:
- Signs of prolonged wear, including makeup, hair, fibres, dust, dirt, deodorant, perfume, scuffs, or markings
- Items sold as sets and are partially returned or returned with incorrect sizes
Policy Enforcement Notice: If we notice concerning patterns in your return behaviour, such as indications of wearing items before returning (wardrobing), purchasing and returning excessive quantities, or returning missing or non-Princess Polly items, we may deactivate your account and any associated accounts. If you believe there has been an error, please contact our Customer Experience team for assistance.
Return Policy:
- Return within 30 days of delivery for a refund or gift card.
- Shipping fees, import duties & VAT paid at time of purchase are non-refundable.
- Please contact us here prior to initiating a return if you have experienced an issue with an order. We will treat this with the highest of priority.
All products must be returned:
- Unworn
- Unwashed
- With all tags attached
- With hygiene stickers attached to swimwear & bodysuits
- In accordance with the items booked for return
Items not eligible for return:
- Items marked as Final Sale
- Cosmetics
- Earrings
- Undergarments
- Hosiery
- Beauty products
How To Return:
Include in the parcel all items that have been booked for return and a copy of the order number. UK & Europe based customers are required to cover their return postage with the Post Office. Our return address will be provided at the final stage of the return booking.
Return Processing Time: Once delivered to us, we aim to process returns within 1-2 business days. Please allow 2-5 business days for return processing during peak sales periods.
Unacceptable Conditions for Returns: We encourage you to try on items as you would in a store, but please avoid wearing them. Unfortunately, if returned items are damaged, worn, or in unsuitable condition, we cannot process a return. In such instances, we may need to return the items to you at your expense. This includes items that show:
- Signs of prolonged wear, including makeup, hair, fibres, dust, dirt, deodorant, perfume, scuffs, or markings
- Items sold as sets and are partially returned or returned with incorrect sizes
Policy Enforcement Notice: If we notice concerning patterns in your return behaviour, such as indications of wearing items before returning (wardrobing), purchasing and returning excessive quantities, or returning missing or non-Princess Polly items, we may deactivate your account and any associated accounts. If you believe there has been an error, please contact our Customer Experience team for assistance.
Return Policy:
- Return within 30 days of delivery for a refund or gift card.
- Shipping fees, import duties & VAT paid at time of purchase are non-refundable.
- Please contact us here prior to initiating a return if you have experienced an issue with an order. We will treat this with the highest of priority.
All products must be returned:
- Unworn
- Unwashed
- With all tags attached
- With hygiene stickers attached to swimwear & bodysuits
- In accordance with the items booked for return
Items not eligible for return:
- Items marked as Final Sale
- Cosmetics
- Earrings
- Undergarments
- Hosiery
- Beauty products
How To Return:
Include in the parcel all items that have been booked for return and a copy of the order number. International customers are required to cover their return postage with the Post Office. Our return address will be provided at the final stage of the return booking.
Return Processing Time: Once delivered to us, we aim to process returns within 1-2 business days. Please allow 2-5 business days for return processing during peak sales periods.
Unacceptable Conditions for Returns: We encourage you to try on items as you would in a store, but please avoid wearing them. Unfortunately, if returned items are damaged, worn, or in unsuitable condition, we cannot process a return. In such instances, we may need to return the items to you at your expense. This includes items that show:
- Signs of prolonged wear, including makeup, hair, fibres, dust, dirt, deodorant, perfume, scuffs, or markings
- Items sold as sets and are partially returned or returned with incorrect sizes
Policy Enforcement Notice: If we notice concerning patterns in your return behaviour, such as indications of wearing items before returning (wardrobing), purchasing and returning excessive quantities, or returning missing or non-Princess Polly items, we may deactivate your account and any associated accounts. If you believe there has been an error, please contact our Customer Experience team for assistance.
Return Policy:
- Return within 30 days of delivery for a refund or gift card.
- Shipping fees, import duties & VAT paid at time of purchase are non-refundable.
- Please contact us here prior to initiating a return if you have experienced an issue with an order. We will treat this with the highest of priority.
All products must be returned:
- Unworn
- Unwashed
- With all tags attached
- With hygiene stickers attached to swimwear & bodysuits
- In accordance with the items booked for return
Items not eligible for return:
- Items marked as Final Sale
- Cosmetics
- Earrings
- Undergarments
- Hosiery
- Beauty products
How To Return:
Include in the parcel all items that have been booked for return and a copy of the order number. US & Canadian customers are required to cover their return postage with the Post Office. Our US address will be provided at the final stage of the return booking.
Return Processing Time: Once delivered to us, we aim to process returns within 6-10 business days. Please allow an additional 2-5 business days for return processing during peak sales periods.
Unacceptable Conditions for Returns: We encourage you to try on items as you would in a store, but please avoid wearing them. Unfortunately, if returned items are damaged, worn, or in unsuitable condition, we cannot process a return. In such instances, we may need to return the items to you at your expense. This includes items that show:
- Signs of prolonged wear, including makeup, hair, fibres, dust, dirt, deodorant, perfume, scuffs, or markings
- Items sold as sets and are partially returned or returned with incorrect sizes
Policy Enforcement Notice: If we notice concerning patterns in your return behaviour, such as indications of wearing items before returning (wardrobing), purchasing and returning excessive quantities, or returning missing or non-Princess Polly items, we may deactivate your account and any associated accounts. If you believe there has been an error, please contact our Customer Experience team for assistance.
If you ordered from our USA store and your order number starts with #US, book your return here.
